Connect Intercom to measure conversations handled, how many your AI touched, and how satisfaction held up.
What you can measure
- Count of Conversations or Contacts over a window (created / updated).
- Slice by state, priority, channel, assignee, and two standouts for AI ROI: AI agent participated (yes/no) and CSAT rating (1–5).
- Filter on your custom attributes too.
Good things to measure: conversations the AI handled, closed conversations, count of 4–5★ ratings, new leads.
Reply-time and average-CSAT reporting aren't wired yet, Intercom today measures counts and volumes.
Connect it
In Intercom, nothing to set up. You authorize read-only access in the next step.
In Jents, Settings → Integrations → Intercom → Connect → authorize.
What Jents reads
Each metric is one conversation search total, a single count computed inside Intercom. No conversation text or personal data leaves your workspace.
Specs
| Spec | Detail |
|---|---|
| Auth | OAuth (read-only) |
| API | Intercom Conversations Search (v2.11) |
| Access | Read-only, scoped |
| Reads | One server-side count per metric |
| Refresh | Daily, plus on-demand |
Privacy & security
Read-only counts only, never conversation content or contact PII. Every read goes through one audited, aggregate-only path and lands in your audit log. Credentials are encrypted at rest, we never train on or share your data, and you can disconnect anytime, see Privacy and Trust.